CaseNine built Salesforce CRM Integration with IC Admin/Global Atlas platform
About Wolters Kluwer
Wolters Kluwer is a global company that provides information, software, and services to Professionals in four main areas: Healthcare, Tax, Law and Finance. With this, these Professionals are able to work effectively and efficiently. Wolters Kluwer provides innovative ways to make information continuously available, and easily accessible so their customers can be confident that they can make the right decisions.
Wolters Kluwer’s Business need
Wolters Kluwer’s customers need to have up to date information, so they can make critical decisions. However, the range of the online information that needs to be integrated is growing. They need practical, clearly structured information solutions, which includes integrating intelligent software and workflow tools.
Kluwer has online products, which customers can subscribe to. Currently, Kluwer is using Salesforce and WebSecure to handle online subscriptions and manage their customer’s access. WebSecure is getting replaced by ICAdmin/GA.
The CaseNine solution
1. Built API Integration of Salesforce CRM and the ICAdmin platform.
2. Migrate “Salesforce – Web Secure” connection to a “Salesforce – ICAdmin connection instead.
3. Optimize order flow within API.